BOOKING TERMS AND CONDITIONS

1. Accuracy & Accountability

  • All information provided in this form must be true and accurate.

  • The person signing is the sole Point of Contact (POC) for this booking.

  • All communication before, during, and after the booking will go directly through the POC.

  • The POC is responsible for ensuring ALL attendees follow marae tikanga, safety requirements, and the conditions outlined here.

 

2. Pre-Booking & Exit Walkthroughs (New Requirements)

These processes have been added following feedback

Pre-Booking Walkthrough

  • A pre-booking walkthrough will now take place to:

  • Confirm the condition of the marae prior to entry

  • Clarify expectations for cleaning, pack-down, and use of spaces

  • Identify areas that must remain restricted or protected

  • Confirm where items belong so the marae can be left as it was found (or better)

The POC must attend this walkthrough.

 

Exit Walkthrough

A final walkthrough with the Marae Committee is now mandatory before departure.
The POC must:

  • Remain on site until the walkthrough is completed

  • Ensure all cleaning is done before the walkthrough

  • Return all equipment, caddies, chairs, tables, and bedding to their correct places

  • Ensure all appliances, lights, heat pumps, and the Woodson Urn are turned off

  • Ensure the marae is left in a clean and hygienic state (bathrooms, kitchen, wharekai, wharenui, and outside areas)

If the POC leaves the marae without completing a walkthrough, the marae reserves the right to charge additional cleaning or repair fees.

 

3. Damage, Misuse, or Poor Condition

The POC accepts responsibility on behalf of their group/organisation for:

  • Any damage to property, facilities, equipment, or taonga

  • Any excessive mess requiring additional cleaning

  • Any health/safety risks arising from misuse (e.g., heat pump left on, Woodson Urn left on, hazards, food left out)

Charges may be invoiced directly to the POC.

 

4. Behaviour & Tikanga

All attendees must:

  • Respect marae tikanga and follow any guidance from the Marae Committee

  • Use spaces appropriately and not enter restricted areas

  • Treat the marae with the same (or higher) standard as their own home

Disrespect or harmful behaviour may result in the group being declined future bookings.

 

5. Fees, Payments & Additional Charges

The POC agrees to:

  • Pay all agreed fees and hireage costs

  • Cover any additional costs arising from:

    • Damages

    • Excessive cleaning

    • Overstaying the booking times

    • Failure to follow the walkthrough process

 

6. Future Bookings

Failure to adhere to the above may result in:

  • Additional charges

  • Denial of future access for the POC or related groups